Returns & Refund Policy

Effective Date: July 1, 2026

At Luxury Beautiful, your satisfaction is our priority. We take great care in selecting clean, high-quality skincare and beauty products designed to help you look and feel your best. If your purchase doesn't meet your expectations, we're here to help.

Return Eligibility

We gladly accept returns within 30 days of delivery when the following conditions are met:

  • Product is unused, unopened, and in its original sealed packaging
  • Product is in resalable condition, with no damage to the product, labels, or packaging
  • Proof of purchase (order number or receipt) is provided
  • The return has been approved by our Customer Care team

All returned merchandise is inspected upon receipt before a refund is issued. Returns sent without prior authorization may not be accepted.

Due to the nature of skincare and cosmetic products, opened, used, or tampered products cannot be returned or refunded, even if the product did not meet personal expectations or caused skin sensitivity. Individual skin types vary, and we encourage customers to review ingredient information before purchasing.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used skincare or cosmetic products
  • Gift cards (physical or digital)
  • Sale, clearance, or final sale items
  • Complimentary samples or promotional items
  • Individual products from a bundle or gift set

Bundles and gift sets may be returned only if all products are unopened and returned together in their original packaging.

How to Request a Return

To begin a return, please email hello@luxurybeautiful.com and include:

  • Your name and order number
  • The email address used for your purchase
  • Reason for the return
  • Photos of the unopened product(s) and original packaging

If your return is approved, we'll provide return instructions. Approved items must be shipped within 7 days of authorization.

Unless the return is due to our error or a damaged or defective product, customers are responsible for return shipping costs.

Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method used for your purchase.

Please allow 5–7 business days for processing. Depending on your financial institution, it may take an additional 3–10 business days for the credit to appear on your account.

Original shipping charges are non-refundable. If your order qualified for free shipping, the original shipping cost incurred by Luxury Beautiful may be deducted from your refund where permitted by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

  • Damaged or defective items: Notify us within 48 hours of delivery
  • Incorrect items: Notify us within 7 days of delivery

Please include your order number, photos or videos showing the issue, and photos of the original packaging.

Once verified, we'll resolve the issue promptly by providing one of the following at no cost to you:

  • A full refund
  • A replacement product
  • Store credit (upon request)

Refunds for approved claims are typically processed within 3–5 business days.

Lost or Stolen Packages

Luxury Beautiful is not responsible for packages marked as Delivered by the shipping carrier that are subsequently lost or stolen. If your package cannot be located, please contact the shipping carrier directly. We will gladly assist by providing any shipment information needed to support your claim.

Need Assistance?

If you have questions about a return or refund, we're happy to help.

Email: hello@luxurybeautiful.com

We strive to respond to all inquiries within 2 business days.

By placing an order with LuxuryBeautiful.com, you acknowledge that you have read and agree to this Returns & Refund Policy. Luxury Beautiful reserves the right to update this policy at any time. Any changes will be posted on this page with an updated Effective Date.