Refund & Returns Policy
Luxury Beautiful Refund & Returns Policy
At Luxury Beautiful, your satisfaction is at the heart of everything we do. Each of our products is crafted with care and designed to help our clients feel radiant, confident, and replenished at every age. If for any reason your purchase doesn’t meet expectations, we are here to make it right.
Eligibility for Returns & Refunds
- Returns are accepted within 30 days of delivery.
- Products must be unused, unopened, and in original packaging to ensure the highest standards of safety and hygiene. (e.g., unopened mascara tubes with intact seals, lip glosses in unbroken packaging, and unopened skincare products). Proof of purchase (order number or receipt) is required.
- In resalable condition (no damage to packaging, labels, or product itself).
- Note: Used, opened, or tampered beauty products cannot be refunded under any circumstances, as they pose potential hygiene risks for future customers.
Non-Returnable Items
To protect the integrity and safety of our customers, the following items are non-refundable:
- Opened or used skincare and cosmetics.
- Gift cards (physical or digital) and promotional items.
- Final-sale or clearance products (as marked at checkout).
- Samples or promotional items included with purchases.
How to Request a Refund
- Email our Customer Care team at csteam@luxurybeautiful.com with your full name, email address, order number and reason for return.
- A clear reason for the refund request (e.g., “Changed mind”, “Incorrect item received”).
- Photos of the unopened product(s) and their original packaging
- Once approved, we’ll provide return shipping instructions.
- Securely package your product(s) and ship back within 7 days of approval.
- Shipping costs are non-refundable unless the return is due to our error (the order is incorrect or the item is damaged).
Refund Process
- Refunds are issued to your original payment method once the return is received and inspected.
- Please allow 5–7 business days for the refund to appear on your account.
Shipping costs are non-refundable unless the return is due to our error (the order is incorrect or the item is damaged).
Refunds for Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or not what you ordered, we will prioritize resolving the issue promptly:
Eligibility
- Damaged Products: Items that arrive with broken packaging, leaking contents (e.g., lip gloss tubes cracked during shipping, mascara wands bent), or physical damage to the product itself.
- Defective Products: Items that do not function as intended (e.g., mascara that dries out immediately upon opening, lip gloss applicators that are broken, skincare products with unusual consistency or scent).
- Incorrect Products: Items that do not match your order (e.g., wrong mascara shade, incorrect lip gloss type, or extra/unordered items sent by mistake).
Process for These Cases
- Notify Us Immediately: Contact our support team at csteam@luxurybeautiful.com within 48 hours of delivery (for damaged/defective items) or 7 days of delivery (for incorrect items).
- Provide Documentation: Include your order number, photos/videos of the damaged/defective/incorrect product, and the original packaging (to verify the issue).
- Resolution Options: We will offer one of the following solutions at no cost to you:
- A full refund to your original payment method (no need to return the item, as damaged/defective products may be unsafe to ship back).
- A replacement product shipped to you free of charge.
- A store credit (upon your request) for the full value of the item.
Refunds for these cases are processed within 3-5 business days of verifying the issue.
Additional Terms
Shipping Costs
- Original Shipping Fees: Shipping costs paid for the initial order (standard or expedited) are non-refundable, unless the refund is due to our error (e.g., incorrect, damaged, or defective product).
Contact Us
If you need assistance with a refund request or have questions about this policy, please contact us:
- Email: csteam@luxurybeautiful.com
- Response Time: We aim to reply to all refund inquiries within 2-3 business days.
By purchasing from Luxurybeautiful.com, you acknowledge that you have read and agreed to the terms of this Refund Policy. We reserve the right to update this policy periodically—changes will be posted on our website with a new effective date.
Last Updated: 10/02/25